If you don't write to us, we will never know your problem!
Please write to us and give us time to reply for any issues and problem that you might have encountered before filing PayPal dispute.
PROBLEM(s) WITH ITEM RECEIVED OR ITEM NOT RECEIVE
Please contact us if YOU want to give 1 & 2 stars . There could be an
oversight or error in the listings or our services, and we are most willing
to work with the buyers to correct the errors.
LOST IN MAIL / STRUCK IN CUSTOMS OR POST OFFICE
I believe most of us had experienced before not receiving our bank statement
or bills or letters and parcels from loved ones OR they only turn up 1 month
later. It is quite common for mails or parcels to get lost in the mail or
turn up 1 month later, RIGHT?
99.5% of our buyers received their items within the timeline stated by
us, however they are about 0.5% whereby the parcel could be delayed by :-
- Customs Clearance in your Country Office as watches are "taxable" item;
- Tight Security Checks for all incoming mails (terrorist treat)
- Temporary misplaced by the Post office;
- Airlines and Postal's strikes;
- Public holidays in the sending post or your country;
- Natural disasters such as typhoons or volcano irruptions.
Do write to us and we will trace the parcel for you.